Nine years ago today we buried him. I wrote about Rudy “Rody” Lee a year after the call, the call I still remember exactly where I was standing for. I wasn’t sure I’d write about him again. I figured I’d said what I had to say. But nine years is a long time, and some […]
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Reflections from the 2025 William V. Campbell Trophy Leadership Summit By David McMahon · davidmcmahon.com · Leadership & Reputation There is a particular feeling that comes from being in a room full of people who have thought deeply about the same things you have spent your career trying to figure out. Not because they have […]
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Review management, Net Promoter Scores, and why many small businesses are still waiting for permission to care about feedback. In 2014, I was one of the youngest Franchise Operations Consultants in Byrider’s then-25-year history. I was often assigned alongside senior colleagues when the training got technical, not because I was the most experienced person in […]
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A personal reflection on the 2023 William V. Campbell Trophy Leadership Summit at Stanford University By David McMahon · davidmcmahon.com · Leadership & Reputation The Invite That Almost Missed Me The invitation appeared in my inbox sometime in early 2023, more than fifteen years after I had been nominated to the NFF Hampshire Honor Society […]
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Online Reputation Management or ORM is an essential aspect of online business in today’s digital age. As a business owner, it is essential to understand reputation management and how to manage it effectively. ORM is the practice of monitoring, influencing, and controlling your brand’s reputation online. It involves managing customer reviews, social media, and search […]
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